Frequently Asked Questions

Everything you need to know about your Docklandet experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How do I initiate a return or exchange?

If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be unworn, with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

Which payment methods do you accept?

Docklandet accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.

How can I find the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.

Can I track my order in real-time?

Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress.